Terms & Conditions
RELIFE Medicare System (RELIFE) has developed a website www.docsmart.in and related smart phone application (DOCSMART) App (together, “Website”). The Website is a platform that facilitates the services offered by various health care providers to the Users (hereinafter defined). The Users agree and acknowledge that RELIFE is not the vendor/ Medical Service Provider of the Services (as hereinafter defined) and RELIFE shall in no manner be deemed to be the Medical Service Provider of the Services on the Website. RELIFE is only facilitating to the User the access to the Website for the purpose of access and purchase of the Services from the Medical Service Providers. The Website enables the Users/registered members of the Website to obtain a list of third party health care/ Medical Service Providers available in a specific geographical area. Please note that RELIFE merely provides a generic list of all available health care and emergency care providers in a particular geographical area and does not endorse or provide any representations or warranties in respect of their quality, efficiency, specialization, skill, expertise or availability of such health care and emergency care providers.
NATURE AND APPLICABILITY OF TERMS:
The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
The Indian Contract Act, 1872;
The (Indian) Information Technology Act, 2000, and
The rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
You expressly understand and agree that, to the maximum extent permitted by applicable law, the access to Website, materials, Services and the information contained on the Website is provided "as is" and "as available" basis without any warranty of any kind, expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
Without limiting the foregoing, RELIFE makes no warranty that the Website or the Services will meet your requirements or your use of the Website or the Services will be uninterrupted, timely, secure or error-free; the results that may be obtained from the use of the Website or Services will be effective, accurate or reliable; the quality of the Website or Services will meet your expectations; or that any errors or defects in the Website, Services or other materials will be corrected.
You are solely responsible for any and all acts or omissions taken or made in reliance on the Website, Services or the information in the Website, including inaccurate or incomplete information.
It is expressly agreed that in no event shall RELIFE be liable for any special, direct, indirect, incidental, consequential, remote, punitive or exemplary damages, including but not limited to, loss of profits or revenues, loss of use, or loss of information or data, whether a claim for any such liability or damages is premised upon breach of contract, breach of warranty, negligence, strict liability, or any other theory of liability, even if RELIFE have been apprised of the possibility or likelihood of such damages occurring.
The Agreement applies to you whether you are -
A medical practitioner or health care service provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Medical Service Provider” or “Health Care Practitioner”, “you” or “User”); or
A patient, his/her representatives or affiliates, searching for Service Provider or Heath Care Practitioners through the Website (“End-User”, “you” or “User”); or
Otherwise a user of the Website (“you” or “User”).
For Medical Service Providers / Health Care Practitioners: Listing of Medical Service Providers / Health Care Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;
For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Health Care Practitioners by name, category, speciality, and geographical area, or any other criteria that may be developed and made available by RELIFE, and (iii) to make appointments with Health Care Practitioners / Medical Service Providers.
Based on the sole discretion of RELIFE, the services offered through the website/app are subject to change., Accordingly, the Agreement will apply to your visit to and your use of the Website to avail the Services, as well as to all information provided by you on the Website at any given point in time.
The use of the website involves utility charges, Subscription charges etc as decided from time to time. The site may also have advertisements.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which RELIFE shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at email@example.com.
CONDITIONS OF USE:
You should be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to RELIFE that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.
If you are below 18 and register for the services through your guardian, you give deemed consent of parents and guardians and are bound by the policy and rules of RELIFE. RELIFE does not disallow anyone from registering as a patient and using the services.
NO DOCTOR-PATIENT RELATIONSHIP
The content, text, data, images, graphics, information, feedback, suggestions, guidance, ratings and other material (Hereafter collectively, “Information”) that is provided to you on the Website (including information provided in direct response to your questions/postings) are gathered directly or indirectly and/or provided by individuals in the medical profession, the provision of such Information does not create a medical professional/patient relationship, and does not constitute an opinion, medical advice, recommendation or diagnosis or treatment of any particular condition, but is provided to assist you with locating appropriate medical care from a qualified doctor/ physicians/ surgeons, chemist/ pharmacist, hospitals/clinics, laboratories or ambulances.
NOT FOR EMERGENCY USE -
It is hereby expressly clarified that, the Information that you obtain or receive from RELIFE, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and scheduling purposes only. Furthermore, RELIFE does not in any way endorse any individual described herein. RELIFE make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. RELIFE does not provide medical advice nor does it guarantee the availability of any Medical Service Provider / Health Care Practitioner at any particular time. All medically related information comes from independent health care professionals and organizations. In no event shall RELIFE be liable to you or anyone else for any decision made or action taken by you in reliance on such information. Further RELIFE will not be liable for rejected or otherwise unfulfilled appointments or any injury resulting therefrom, or for any other injury resulting from the use of the Website or Services whatsoever.
The information provided on the Website and in any other communications from or provided through RELIFE is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified health care professional because of something you may have read on the Website. Your use of information provided on the Website is solely at your own risk. Nothing stated or posted on the Website or available through any Services is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care.
MEDICAL ADVICE DISCLAIMER –
RELIFE does not recommend or endorse any specific tests, therapy, drugs, medicines, doctors, procedures, opinions, or other information that may appear on the Website. If you rely on any of the Information provided by the Website, you do so solely at your own risk.
You are strongly advised to perform your own investigation prior to selecting a doctor or any Services selected from the Website by making, confirming telephone calls to the appropriate licensing authorities to verify listed credentials and education, and to further verify information about a particular doctor, chemist, laboratory, hospital/clinic by confirming with the related authority, the medical association relative to the Doctor’s specialty or medical board.
Neither the website nor RELIFE takes any responsibility for verification in terms of qualification of a doctor. A doctor or any other Service provider is verified as a “Registered Medical Practitioner” on the basis of the documents uploaded by them. Neither the website nor RELIFE is responsible for errors in the documents uploaded by the doctor or other service provider.
BOOKING AN APPOITNMENT -
In connection with using the Website and the Services to locate and book appointments with doctors or laboratory, you understand that:
You are ultimately responsible for choosing the doctor or laboratory.
RELIFE selects Services to be listed on the Website with or without the consent of the doctors or laboratories. This information is collected for the purpose of facilitating interaction with the End Users and other Users.
RELIFE is not liable if a confirmed appointment is later cancelled by a practitioner or the same practitioner is not available for the appointment.
You agree that RELIFE may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of appointment management.
A digitally signed prescription validates the authenticity of the prescriptions issued by the medical practitioners and keeps them accountable.
A medical practitioner shall not issue a prescription through the review/feedback mechanism.
Prescription shall be a user’s primary guide for medical assistance as opposed to other general information/content available on the website.
WEBSITE/LISTING ALGORITHM –
RELIFE will provide you with lists and/or profile previews of Services which may be suitable to deliver the health care that you are seeking based on information that you provide to RELIFE (proximity to your geographical location, specialty or name).
These listings of Health Care Practitioners do not represent any fixed objective ranking or endorsement by RELIFE. RELIFE will not be liable for any change in the relevance of the Health Care Practitioners on search results, which may take place from time to time.
The listing of Health Care Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm.
RELIFE in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website. RELIFE does not recommend or endorse any Health care Practitioner, does not make any representations or warranties with respect to these Health Care Practitioners or the quality of the healthcare services they may provide.
CONTENT/INFORMATION ON THE WEBSITE –
The Website may be linked to the website of third parties, affiliates and business partners. RELIFE has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that RELIFE endorses the linked site. User may use the links and these services at User’s own risk.
RELIFE makes the Website available as a service to consumers and providers for the purposes of providing an informative and educational resource. RELIFE may, but have no obligation to, have Information posted on the Website reviewed by the Website’s editorial personnel. It is important to note, however, that the timeliness and accuracy of any or all of the Information is not guaranteed. Neither the authors, the editorial personnel, nor any other party who has been involved in the preparation or publication of this work can assure you that the Information contained herein is in every respect accurate or complete, and they are not responsible for any errors or omissions or for the results obtained from the use of such Information.
All of the Information available on or through the Services and/or the Website, including without limitation, text, photographs, is owned by us and our licensors and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights, and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain RELIFE’s proprietary information. RELIFE give you permission to use the aforementioned content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services.
You may print, download, and store information from the Website for your own convenience, but you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the content, or exploit the Website in whole or in part, for any commercial gain or purpose whatsoever. Except as is expressly and unambiguously provided herein, RELIFE and its suppliers do not grant you any express or implied rights, and all rights in the Website and the Services not expressly granted by RELIFE to you are retained by RELIFE.
You are encouraged to independently confirm the Information contained herein with other sources and to seek the advice of a qualified physician.
HEALTH CARE PRACTITIONER INFORMATION:
Medical Service Provider / Health Care Practitioner and practice information found on the Website is intended for general reference purposes only. Medical Service Provider information found on the Website is both self-reported, by the Medical Service Provider and/or office staff, and/or collected from multiple other data sources that may not be confirmed by the Medical Service Provider
Such information often changes frequently and may become out of date or inaccurate. RELIFE uses reasonable efforts to ensure that Doctors/Laboratories /Chemists/Hospitals/ Ambulances only participate in the Services if they hold active medical licenses and all certifications necessary to practice any specialty of the services offered by them to patients.
RELIFE may also exclude any User or Health Care Provider who, in RELIFE’s discretion, have engaged in inappropriate or unprofessional conduct. Neither the Website nor RELIFE provides any advice or qualification certification about any particular Medical Service Provider. Our relationship with Medical Service Provider in a particular area is based on criteria RELIFE establish. You are encouraged to independently verify any such information.
Death of user –
On the Death of the User the website can be claimed by the Registered Nominee or anyone with access to the User’s Credentials or by an authentic Claimant. RELIFE shall not be responsible for any wrong claim or the misuse of such Claim. RELIFE shall not be responsible for the labelling of death of the User by a Medical Practitioner. • Since any data involves multiple users or forms part of a system , the Data of any user cannot be deleted from the system. A user can make his profile inactive but his profile can still be searched with provision of such activity being reported as inappropriate if need be.
As part of the registration process, you will provide an e-mail address, mobile number, finger print authentication and create a password. These are your credentials for accessing the Services that are only available to members ("Credentials"). You should keep your Credentials private and not share your Credentials with anyone else. You are responsible for notifying us if your password has been hacked or stolen. You may notify us by sending an email to firstname.lastname@example.org.
RELIFE further reserves the right to use your data towards purposes, like but not exclusive to, such as Statistical analysis, Geo Social analysis, Information System generation etc. Your personal Data is shared within the system where it is mandatory to maintain the services, where RELIFE feels it necessary and as may be requested by Statutory Government Bodies in accordance with Legal/ Financial or any such Requirements.
As a Patient, I give permission for my medical records to be seen by Doctors and Health care providers who have access to my profile.
As a Doctor, I give permission for my prescriptions to be seen by Health care workers whom the Patient has given access to.
It is hereby informed that, maintaining the confidentiality of the user’s account is the responsibility of the user. Therefore, notification has to be made immediately to RELIFE regarding any suspected unauthorised use of the account. RELIFE will not be liable for any losses caused by such unauthorised use of your account. However, you may be liable for losses caused to RELIFE or such other parties as the case may be due to any such unauthorised use of your account.
PROHIBITED / RESTRICTED USE:
You are responsible for all use of the Website and for all use of your Credentials, including use by others to whom you have given your Credentials.
You may use the Website and the Services for lawful purposes only.
You may not use the Website in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Website or the Services.
You may not attempt to gain unauthorized access to any of the Services, user accounts, or computer systems or networks, through hacking, password mining or any other means.
Without limiting any of the foregoing, you agree that you shall not (and you agree not to allow any third party to):
copy, modify, adapt, translate, or reverse engineer any portion of the Website, its content or materials and/or the Services;
Remove any copyright, trademark or other proprietary rights notices contained in or on the Website and/or the Services or in or on any content or other material obtained via the Website and/or the Services;
Use any robot, spider, Website search/retrieval application, or other automated device, process or means to access, retrieve or index any portion of the Website and/or the Services;
Re-format or frame any portion of the web pages that are part of the Website and/or the Services;
Fraudulently misuse the Services by scheduling an appointment with a Medical Service Provider which you have no intention of keeping;
Create user accounts by automated means or under false or fraudulent pretences;
Collect or store personal data about other users in connection with the prohibited activities described in this paragraph;
Or use any means, including software means, to conduct web scraping of any portion of the Website, its content or materials and/or the Services.
Reproduce the website content, display, distribute or otherwise use the content in any way for any public or commercial purpose or for personal gain.
If RELIFE determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, RELIFE reserves the right to immediately suspend your access to the Website or any of your accounts with RELIFE and makes such declaration on the website alongside your name/your clinic’s or centre’s name as determined by RELIFE for the protection of its business and in the interests of Users.
RELIFE reserves the right to suspend or terminate your access to the Website or any of your accounts with RELIFE at any time on its sole discretion if (a) you are in breach of these Terms; or (b) your use of the Website or your accounts with RELIFE could cause risk of harm or loss to RELIFE or other users; or (c) any other reason deemed appropriate by RELIFE. For avoidance of doubt, RELIFE may make a determination that it does not want to continue offering you access to its Website or any of your accounts at any time or for any reason with or without notice.
The User or Medical Service Provider may have his use of the Website Suspended or Terminated in the event of non-payment of dues to RELIFE. The User or Medical Service Provider may be Suspended or Terminated if he/she has any pending dues in the system.
Once the account is terminated due to any of the reasons as stated above, the user shall not have access to any data on the website. RELIFE shall not be liable for loss of data or data backup, Financial loss, difficulty in working or any such situations which may be faced by the User or Medical Service provider due to the Suspension or Termination.
You will have the opportunity to submit feedback regarding your experiences with Medical Service Providers who are featured on the Website, to submit inquiries concerning possible medical needs and to participate in the other interactive and community features of the Website (collectively “Posted Information”). It is important that you act responsibly when providing Posted Information. In providing feedback, please give clear, honest information about the Medical Service Provider and your experiences, but do not use inappropriate language, make gratuitous personal criticisms or comments or provide information that others could use to determine your identity.
Users shall not use the review/feedback mechanism for emergency situations.
You agree that RELIFE may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of obtaining feedback in relation to Website services, medical service providers, or for the purpose of resolving any complaints/queries by medical service providers.
When participating in other interactive or community aspects of the Service, please do not post any information that another user or Medical Service Provider may use to identify you as an individual, but please do include all relevant information in a concise manner to help us provide you with a helpful response. You also give the right to the medical provider to review and rate you. If you resort to Violence or abuse, the medical provider may flag you.
If you have not paid the medical providers, the same shall be reflected in your profile as a flag with balance payable in the system. The same shall be reflected in your Profile and can be seen by all the Registered and Non Registered Members within and out of the System. The medical provider reserves the right to treat you or serve you in the system. The Medical provider too shall maintain the above discipline while making any reviews or comments in communication in any form.
Any liability arising out of any response/statement issued by a Practitioner will be borne solely by the Practitioner. The review/feedback mechanism is only a platform interface provided by RELIFE for the purpose of sharing and exchanging information.
RELIFE reserves the right to publish your Posted Information as part of the Service and to also remove your Posted Information for any reason. RELIFE is not, however, responsible for any failure or delay in removing Posted Information. Keep in mind that the Posted Information of others is simply opinion and should not be relied on.
Owing the the general nature of the feedback/review mechanism, the information posted by medical practitioners try to answer several similar questions at once and need not be completely accurate on a case to case basis. Therefore, such information is not to be considered as medical advice.
In addition: You are solely responsible for any Posted Information that you submit, publish or display on the Website or transmit to other members and/or other users of the Website.
You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.
You may not submit any content or material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party. You may not provide any Posted Information that falsely expresses or implies that such content or material is sponsored or endorsed by RELIFE.
You agree that you will not upload, transmit, post, distribute or publish Posted Information to the Website or Services that
Prevent, restrict or control any other User from using the Website and Services
Come under unlawful, fraudulent, threatening, harassing, abusive, defamatory, libellous, offensive, obscene, vulgar, profane, pornographic, indecent or sexually explicit content
Lead to, encourage or conduct a criminal offense or cause civil liability or violate any local, state level, national or international law
Plagiaries, violate, or infringe the various rights of other third parties including but not limited to copyright, trade secret, trademark, contract, confidentiality, patent, privacy rights, or proprietary right
Contain spyware, malware, virus or any other harmful component
Contain advertising, embedded links, chain letters, or pyramid schemes
Contain misleading or false information, endorsement or statements of fact.
You may not provide any Posted Information that is unlawful or that promotes or encourages illegal activity.
Use of feedback/review mechanism by any medical practitioner to share their personal, religious and/or moral views is not allowed.
You agree that you will only provide Posted Information that you believe to be true and you will not purposely provide false or misleading information.
By posting Posted Information on the Website, you agree to and hereby do grant, and you represent and warrant that you have the right to grant, RELIFE, its contractors, and the users of the Website an irrevocable, perpetual, royalty-free, fully sub-licensable, fully paid up, worldwide license to use, copy, publicly perform, digitally perform, publicly display, and distribute such Posted Information and to adapt, edit, translate, prepare derivative works of, or incorporate into other works, such Posted Information. This license is non-exclusive, except you agree that RELIFE shall have the exclusive right to practice this license to the extent of combining your Posted Information with the Posted Information of other RELIFE users for purposes of constructing or populating a searchable database of reviews and information related to the health care industry.
LIMITATION OF LIABILITY:
RELIFE has no special relationship with or without fiduciary character to you. You acknowledge that RELIFE has no control over, and no duty to take any action regarding: which users gain access to the Website and/or the Services; what content you access via the Website and/or the Services; what effects the content on the Website and/or the Services may have on you; how you may interpret or use the content on the Website and/or the Services; or what actions you may take as a result of having been exposed to the content on the Website and/or the Services.
You release RELIFE from all liability for you having acquired or not acquired content through the Website and/or the Services. The Website and/or the Services may contain, or direct you to other websites containing, information that some people may find offensive or inappropriate.
RELIFE disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by RELIFE or any User in relation to any User or services provided by such User.
RELIFE makes no representations concerning any content contained in or accessed through the Website and/or the Services, and RELIFE will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Website and/or the Services.
RELIFE does not guarantee that the results that may be obtained from the use of the services will be effective, reliable or accurate or will meet your requirements.
RELIFE does not guarantee that you will be able to access or use the services (either directly or through third-party networks) at times or locations of your choosing.
RELIFE is not responsible for the accuracy, reliability, timeliness or completeness of information provided by users of the website or any other data or information provided or received through the website except as expressly set forth herein, RELIFE makes no warranties about the information systems, software and functions made accessible through the website or any other security associated with the transmission of sensitive information.
RELIFE does not warrant that the website or the services will operate error-free, that loss of data will not occur, or that the services, software or website are free of computer viruses, contaminants or other harmful items. RELIFE assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect user’s equipment on account of user’s access to, use of, or browsing the website or the downloading of any material, data, text, images, video content, or audio content from the website. if a user is dissatisfied with the website, user’s sole remedy is to discontinue using the website.
Your sole and exclusive remedy for any dispute with RELIFE is the cancellation of your registration. In no event shall RELIFE’S total cumulative liability to you for any and all claims relating to or arising out of your use of the services or the website, regardless of the form of action, exceed the greater of: (a) the total amount of fees, if any, that you paid to register for the website or the services.
In no event shall RELIFE be liable to you (or to any third party claiming under or through you) for any indirect, special, incidental, consequential or exemplary damages arising from your use of, or inability to use, the website and/or the services. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, any other commercial damages or losses, or medical malpractice or negligence of medical service providers utilized through use of the service, even if RELIFE knew or should have known of the possibility of such damages. RELIFE’S liability shall be limited to the maximum extent permitted by law.
It is RELIFE’s policy to (a) block access to or remove material that it believes in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, content providers, members or users; and (b) remove and discontinue Service to repeat offenders.
If it is found that you have provided inaccurate or incomplete information you shall be liable to indemnify RELIFE for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected RELIFE or its Users
If any news/information that is uploaded on the website results in infringement of intellectual property rights of any other person:
RELIFE has the right to remove such content.
The uploader of such news/.information agrees to absolve and indemnify RELIFE from all intellectual property infringement claims that may arise from a third party due to the uploading of such new/information.
Procedure for Reporting Copyright Infringements.
If you believe that material or content residing on or accessible through the Website or the Services infringes a copyright, please send a notice of copyright infringement containing the following information to RELIFE ("Proper Bona Fide Infringement Notification"):
A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
Identification of works or materials being infringed;
Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that RELIFE is capable of finding and verifying its existence;
Contact information about the notifier including address, telephone number and, if available, email address;
A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; and
A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.
Upon Receipt of a Proper Bona Fide Infringement Notification.
Once a Proper Bona Fide Infringement Notification is received by RELIFE, it is RELIFE’s policy:
To remove or disable access to the infringing material;
To remove or disable access to the infringing material;
To notify the content provider, member or user that it has removed or disabled access to the material;
And that for repeat offenders, RELIFE will also terminate such content providers, member's or user's access to the Service.
APPLICABLE LAW AND DISPUTE SETTLEMENT:
Any controversy, dispute or claim arising out of or related to this Agreement, including the scope or applicability of this Agreement to arbitrate, or use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by RELIFE.
Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1966. The seat of Arbitration shall be Mumbai. All proceedings of such arbitration, including, without limitation, any awards, shall be in English language. The award shall be final and binding on the Parties to the dispute.
Subject to clauses as mentioned above, the Courts of Mumbai shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.